Shipping & Returns

Shipping and Delivery Times

Republic of Ireland

Nightline ( Parcel Motel )

    - Free Shipping for orders over €50.
    - Flat Shipping Rate of €6 for orders less than €50.
    - Fast and traceable nationwide delivery straight to your home or work place.
    - All goods must be signed for by the customer.
    - Delivery time 2-4 working days after payment clearance.

Northern Ireland / UK / Europe

 Registered Post

    - All goods must be signed for by the customer.
    - For NI / UK delivery should be received within 3-5 working days.
    - For Europe delivery should be received within 5-7 working days.

Returns Policy

Garments must be returned within 28 days of original despatch date unworn and unwashed. The Ladies exchange/return form must be included with the garment when returned. Ladies does not take responsibility for garments not received if a customer attempts to send a parcel via non registered post. Due to hygiene reasons and the personal nature of our products we can not accept returns on hosiery and personal lingerie (babydolls, teddies, etc.).
 
Faulty Item
Garments will be inspected by our Quality Assurance Department and if the garment is deemed to be faulty due to manufacturing or fabric, ladies.ie will replace or refund free of additional freight charges. If deemed not to be faulty, it will not qualify for an exchange or refund.
 
If You Change Your Mind
Ladies is unable to accept garments that have had the polybag packaging removed, tags removed, been worn or washed and the garment must be in "as received" condition. Additional re-delivery freight charges will apply for new garments required by a customer. Ladies.ie will either exchange the garment and add re-delivery charges or refund the amount of the garment, less the original freight charges. Orders can be cancelled after purchase and before shipping, but €3.00 administration fee will be deducted from total refund.

Incorrect Colour 
Ladies will cover the re-delivery charges if the colour garment you received is not what you initially purchased. As customers can appreciate however, colours shown on an internet exchange may not be an exact match to the physical goods, therefore the colour shown is for illustrative purposes only.

Sale Products 
Sale or promotional products (marked with original and sale price) can not be refunded. They might be exchanged for another product from our range, but re-delivery fee may apply.
 
Refund
A full or partial refund can only be done on client's request after items reception acknowledgment. However, shipping fees are not refundable.
 
Return Address 
In the event that you need to return a product, the return address is: Ladies, 118 Bremore Castle,Balbriggan co. Dublin Ireland.


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